We have an exciting update to share about our support system and how we’re enhancing it to better serve you.
As many of you know, we integrated ASK AI, powered by Kapa.AI, into our developer documentation and playground early last year. This tool is available on every page of our documentation and in the developer center. Since its launch, ASK AI has been a tremendous success, answering over 8,000+ apps and API questions per month from our developer community!Starting this week, we’re taking ASK AI to the next level, and we want to keep you informed about what this means and the benefits we anticipate. As soon as tomorrow, we will integrate the Kapa.AI tool into our developer support form. Here’s how it will work:
when you fill out the developer form, the AI will generate an answer for you based on the information you provide and our extensive resources. If the AI’s response doesn’t fully resolve your question, you can refine your query for more information or directly submit it to open a ticket with our support team. That’s it!
Why are we making this change? Our goal is to provide quality answers fast for urgent or undocumented issues, by reducing the number of requests opened on documented issues or processes. By automating, we can focus on delivering high-quality assistance for more complex challenges.We value your feedback, so if you encounter any issues with submitting requests or have thoughts on the ASK AI tools—whether within the platform or through the new support form—please let us know!
