When Column Changes ..... People Type Issue

Platform discussions
,
1

afternoon all,
I like the ‘when column changes’ automation.
If I add a Person to a People column it looks like the automation is triggered (because the column changes);
If I delete a Person from a People column - the automation is not triggered. The column has changed but the automation is not triggered.
Is this by design or a bug? Any ideas?

thanks loads

3

In case others are experiencing this same issue. I raised a Support Ticket:

  • The AI Agent said it was expected behaviour.
  • I asked to raise to a support team member.
  • The support team member are quite a bit of back and forth gave this update:

“After checking internally and testing on my end, I noticed that we have received multiple reports of the same issue. All of these reports have been escalated to our technical support team as it is considered unexpected behavior. This is our next step because our developers need to investigate it internally. As a support team member, I don’t have the necessary permissions to solve this without escalating it.”

thanks

4

I have been told it is expected behavior, but not the desired long term behavior.

If you use make.com though, you can use a “when column changes” webhook, and use make.com to do what you want. The webhook for “when column changes” triggers on both assign and delete. The standard automation trigger “when person assigned” and “when column changes” only trigger on a person being assigned. (When person assigned is just a rename of when column changes, that is limited to people columns, the underlying filtering out of person removed is in the underlying trigger they both share).

So if make.com is an option, you can at least work around it (or could the last I heard)

5

thanks Cody.
Not in a position to start introducing mutliple other third party systems.
Thought if the automation did ‘what it said on the tin’ I could use it to help with ‘requiring’ a small set of fields to be populated before a specific action could take place. Note: I appreciate that there other third party tools to help with this, but some of our data is quite sensitive ( not in the emotional sense :slight_smile: )

thanks anyway