A Unified Mail Platform for All Monday.com Products

Feature requests
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Hello Monday.com Community! :wave:

I’ve been thinking about a feature that could greatly enhance the functionality and versatility of Monday.com: a dedicated mail platform integrated across all products—not just the CRM.

Currently, the CRM system offers some email-related tools, but imagine if every Monday.com user had access to a centralized inbox and outbox right within their boards. Here’s what I envision:

  1. Unified Inbox and Sent Items:
  • A fully-fledged email interface where users can view and manage all incoming and outgoing emails directly in Monday.com.
  • Functionality similar to platforms like Gmail or Outlook, but seamlessly integrated into Monday.com.
  1. Threaded Email Conversations:
  • Link email threads to specific items, projects, or boards for context and traceability.
  1. Custom Domains and Flexibility:
  • Allow users to integrate their own email domains while using this platform for professional communication.
  1. Collaboration Within Emails:
  • Enable team members to collaborate on drafts, comments, or responses within the email interface.
  1. Email Automation Enhancements:
  • Build automations around the email platform to create items from emails, set reminders for follow-ups, or even escalate unresponsive emails to tasks.

This feature would bring Monday.com closer to being an all-in-one work management platform. Teams across all industries could benefit from having a centralized hub for managing both their workflows and communications.

Kind Regards

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a dedicated mail platform integrated across all products—not just the CRM

This is a great idea, and I think Monday.com could take it further by creating a dedicated email platform as a separate product.

Solving a Key Problem in the CRM

Right now, emails sent from the CRM can feel disconnected. It’s hard to track all conversations with a specific contact or get a full view of communication history. With a separate email platform, users could see all incoming and outgoing emails in one place, neatly organized and easy to navigate.

Key Features:

  • A full email system (incoming, outgoing, drafts, folders) similar to Google or Outlook.
  • Deep integration with Monday.com: pull data from boards, link emails to items, and use templates tied to workflows.

Additional Benefits:

  1. Team Collaboration on Emails:
    • Draft, comment on, or collaborate on emails in real-time.
  2. Automation Opportunities:
    • Create tasks or reminders from email activity across boards—not just CRM.
  3. Email Templates Integrated with Boards:
    • Use templates pulling board data to save time on repetitive emails.
  4. Improved Workflow Efficiency:
    • Manage communication and tasks in one place, making Monday.com a true all-in-one solution.

Regards

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