App Installation Error: "Account is not allowed to install this app"

In the publish section of our app - I’ve added multiple accounts and shared with them the installation link. When trying to install the app they get an error:
{“error”:“invalid_grant”,“error_description”:“Account is not allowed to install this app”}

or this message:
“The app cannot be installed in this account”.

Anyone know’s why?


Hi @NadavK,

Could you let us know what the publish settings are set to on your monday app? If it is set to specific monday accounts and the user’s account has not been added, they could run into this issue.

Also, please note that at this time only admins on the account are allowed to install applications.

  • Daniel