Friends, good afternoon!
I created an email forwarding routine for my clients, inserting a copy of the email address of the element inside Monday.
It turns out that the email that my team and I send promotes the update normally on the element, but when my customers respond, the element is not updated.
Is there any configuration to be done to allow the update of the element when answered by e-mails that are not inserted in my team, that is, registered within Monday in my team?
Am I facing a limitation on Monday or have I tripped over some adjustment?
If not, could you indicate a solution?
Thank you very much in advance !