Hi all. Newbie to the Monday system and hoping someone might be able to help me understand something I thought might be a common requirement, but I just can’t find.
I’m looking for a workflow that would enable a new ticket to be created via a Form submission where the submitter gets an automated email response that includes an email link back to the ticket they can reply to. The logic here is for any customers (non-Monday.com users) to be able to submit a ticket and then be able to reply to the ticket’s unique pulse ID via email to send attachments or updates to tickets.
From what I can tell, this isn’t possible. I can send automated emails and I can even get individual ticket pulse ID’s but it doesn’t seem possible to create a workflow where you can combine the two and send an automated email with a return email address to reference in the response.
How do customers get to update ticket requests without this simple functionality? What am I missing here?
Thanks in advance for your suggestions / feedback.