Hello there!
I’m a team member of researchers from a Deviniti, a company which an app vendor and a partner of monday.com. I’ve prepared a survey to find out a little more about your needs for monday applications. It’s about monday usage as a ticketing system. I would be very grateful if you would take a moment to fill it out. It should not take more than 10 minutes. At the end of the survey is an invitation to an interview, for participation in which a $100 voucher is provided. Thank you in advance 
A survey link https://forms.gle/CfDyBS7tZ5YN6TpCA