I’ve been looking into using Monday for our team’s bug tracking software, and it has a lot of really fantastic features but I’m having trouble with one key feature that I need: automated ticket creation based on customer reports.
Right now we use Discourse for our reports and it seems like there’s no integration for that, but we’re willing to use other systems as long as there’s a way for a customer-created ticket to make its way into our Monday board.
The goal of the workflow is:
Customer reports bug using some system →
Customer-reported bug get added as a new ticket to a “Queue” group on our Monday board →
Our team uses Monday to manage these customer-reported bugs.
We’d like to automate the system so that our team only ever has to look at our Monday’s “queue” and no manual transcription of reports are necessary.
Does anyone have any insight on how I could go about getting to our goal? Thanks!