Service desk ticketing system

Do you use Monday as a ticketing system? We are currently managing our ticket system on Jira Service Desk and would like to transition to Monday. Any ideas on how to do it? How did you configure your board on, and do you use their forms platform for submitting tickets? Please share your thoughts/experiences.


Hey Mika!

Charlotte here from the monday team! :wave:

We love that you’re considering managing your ticketing system in monday! To help you get started, check out this pre-made help desk ticketing system template.

Also, we highly recommend checking out this guide for using monday as a customer support ticketing system.

Does this help? Let us know what you think!