Service desk ticketing system

Do you use Monday as a ticketing system? We are currently managing our ticket system on Jira Service Desk and would like to transition to Monday. Any ideas on how to do it? How did you configure your board on, and do you use their forms platform for submitting tickets? Please share your thoughts/experiences.


Hey Mika!

Charlotte here from the monday team! :wave:

We love that you’re considering managing your ticketing system in monday! To help you get started, check out this pre-made help desk ticketing system template.

Also, we highly recommend checking out this guide for using monday as a customer support ticketing system.

Does this help? Let us know what you think!

Hi Mika!

There’s an app in the marketplace that addresses your ticketing use case.

It allows you to create customer portals where you can embed all your request forms and WorkForms, letting your customers have a centralized place to send the requests from.

You then also get out of the box support templates for your support agents, allowing for managing requests, tracking critical time KPIs, and measuring CSAT. On top of that, the team leaders get a preconfigured dashboard to access aggregated all the relevant information into a simple hub.

You can check it out here :slight_smile:

Let me know if it helps!