We are excited to announce the release of the brand new monday Service product that is dedicated to improving how you manage your ticketing workflows!
From IT support to Creative requests and anything in between, if your team needs to capture external requests and effectively communicate with the customers directly from your monday board, this one is for you!
See the sneak peak of the product in the video below and sign up to be part of the Alpha group via this form: Alpha-group Sign Up Form
We are in the exciting phase of developing a substantial software/SAAS product and are actively exploring CRM solutions to integrate with our system. Monday.com has caught our attention due to its impressive flexibility and feature-rich platform, positioning it as a strong contender in our selection process.
That said, we face a critical decision-making juncture, especially considering the integration complexities and the current limitations in service capabilities we’ve encountered with Monday. The integration of an additional service helpdesk solution alongside Monday.com presents potential challenges that we’re keen to navigate efficiently.
Could you provide any insights or a rough timeline regarding the enhancement of Monday.com’s service product features?
Specifically, we’re looking for functionalities such as
-converting emails into tickets—a feature currently limited by Monday.com’s integrations.
-Additionally, the ability to associate different email threads with corresponding tickets would significantly streamline our operations, as the default association mechanism does not always align with our needs.
-Moreover, the expansion of triggers and actions in response to external communications would greatly benefit our workflow.
Understanding that Monday.com is in continuous development, any information about upcoming features or timelines would be immensely helpful for our planning purposes. We are considering multiple CRM solutions, and having a clear picture of Monday.com’s roadmap could be pivotal in our decision-making process.
