Has anyone setup monday.com to have SMS/MMS messages open an item in monday.com? I’m helping someone setup a support ticketing system in monday.com, and they want to give people the ability to open a ticket in monday.com by text their issue in. It doesn’t need to do anything fancy, just create an item in monday.com with the body of the message stored somewhere (updates or in a column). Any ideas? I’m having trouble finding a solution to this.
I thought maybe the Twilo integration could handle that and got a little excited, but it looks like it can’t. I will be following this thread. I can think of lots of cool applications.
I’d also be willing to use a tool like make to be the bridge, I just want to identify some software that would help be the bridge between someone sending in an SMS and then creating an item from it. I’m still looking so I’ll let you know if I find anything @psperry.