Facilitation of communication with customers for feedback and improvement purposes

Hello Monday Community members,

Customer feedback is incredibly valuable to us as it guides our efforts in enhancing the user experience and adding valuable features to our products. I am the representative of my organization & our app Links explorer is listed on monday.com marketplace. However, we are unable to engage with our customers to gather their insights, address their concerns, and incorporate their suggestions into our development process.

Hence, I respectfully wanted to inquire about the most efficient method to connect with the users linked to the purchases of our LXP - Link Explorer add-on. This would facilitate communication with our customers, nurturing a collaborative relationship focused on delivering tailored solutions to meet their requirements.