Hello,
I’m trying to develop an automation tool with python that creates an item with two subitems, when each subitem has a number of link columns and file columns.
So far, all works. After running the automation script, all .tsv files and links are uploaded successfully.
But after I refresh my browser, all the files are permanently disappears.
Response’s status code is 200.
Query returns all the data about the file (id, name etc.)
File is still exist in local.
Don’t know where else to debug and how to troubleshoot.
Not sure where the problem comes from.
Welcome to the community! How did you upload the file? Did you update a file column with an existing assetId? The only way you can store a file through the API is to stream the file from your code. The behavior you are describing looks like you copy the metadata of the file (including the assetId) and that won’t work.
Would you be able to please send an email over to appsupport@monday.com so we can take a closer look from there?
Please include:
The exact mutation you are sending (with the actual values and not the names of variables)
A timestamp of the last time this happened to you (you can try to reproduce this now and send over the data):
*The user ID of the user whose API token is being used for the mutation
*The board ID
*The item ID
*The date, hour, minute and location of your request
With this information we can help you look for the source of the issue
yes, it has a files column and the files are uploaded and we can see them in the “files” tab and use the preview and everything as expected
The problem is that suddenly the files disappear
Also, when the item is moved to a different board all files disappear and it takes minutes to see those files again in the “files” preview; unfortunately not all of the files attached on the original board become available on the new board
For us to be able to take a closer look into this and be able to open a report if needed, would you be able to please send all of this information over to appsupport@monday.com?
A screen recording of the exact steps you are taking to upload the file and the structure of your board would be fantastic!
Hi @danielatgauge - this is definitely the same issue as I had.
There seems to be a technical difference between the “Files Gallery” and the “Files Column”
You can drag or upload files onto a project through the UI even if you don’t have an actual Files column. Doing that works fine, but if you use the API to add files they disappear from the UI.
However, if you add an actual Files column, the API upload does work, but you need to reference the Files column in your API POST
Check your API call and make sure you’re uploading to the actual Files column, not just the Files Gallery