Form file upload error

Platform discussions
1

Hello.

I have a form from Monday, but the file upload option doesn’t work anymore. People can’t upload any files.

Can somebody help me?

Thank’s

2

Hey Taynna,

Why don’t you try our easyform app. Our advanced file upload feature is currently in private beta - once you install our app and add it to your board, send me your account url privately and I will enable the feature for you. Our file uploads support the following:

  • Limit number of files that can be uploaded
  • Limit file size
  • Permit only specific file types, such as only images
  • Allow users to retry uploads if some of them failed

Here’s an example of it in action:

Upload profile photos

Cheers,
Ronen @ Easyapps

3

I’m having this same issue, any progress from @CXS on this one?

4

Hi @Bridget - is it possible it is a permission issue or you hit your file storage limit? Are you getting a specific error?

Thanks
Mark

5

Hey Mark,

Shouldn’t be a permission issue as I’m and Admin and the board owner am experiencing the issue myself.
Potentially storage, didn’t think that would be an issue - where do I look to check our limit?

No specific error. Just a simple “Upload failed”

Thanks,
Bridget

6

Just found our storage, it says we have unlimited so shouldn’t be an issue.

7

I am having this problem…any updates?

8

I am having the same problem.

I can’t upload files using forms. Any idea or suggestions?

9

Tips to fix-
Check Google Drive’s Status.
Troubleshoot Your Network Connection.
Check Your Storage Space.
Rename Your File.
Restart the Google Drive App.
Disable Your Antivirus and Firewall. .

Regards,
Rachel Gomez

10

Hi all! There a number of reasons for why you might run into an error message when uploading files. If you can please share a screenshot of the error message so we can see why this might be occurring, that would be greatly appreciated :pray:

11

I’m getting the same error (as admin, no storage issues)
Screenshot 2023-03-24 102923

12

These files are 5-7MB .mov files.

13

Thanks for sharing this screenshot!

As mentioned, form upload errors can occur for a few different reasons, so please check the below points and let me know if there are any that might apply.

  • Can you confirm that the user who created the form still has access to the board and permission to upload files?

  • As such ^^ can you confirm that there are no board/workspace/admin level permissions in place impacting the ability to upload files?

If you’re still experiencing issues here, please reach out to our support team via support@monday.com who will be able to further investigate this for you :pray:

14

Hello

The user who created the form no longer works for us and has been deleted.

I switched her permissions to me (maybe I did that wrong).

She created the board with the issue.

When I check permissions, the spot where you usually see boar downers nevers shows up, it’s just grey dots.

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15

Thanks for your reply! I believe the issue here is directly associated with the fact that the form owner no longer is apart of your account. No worries however, this is a fairly quick fix that our support team will be able to assist you with - they will just need your form URL in order to replace form ownership to either yourself or another active user. If you can please reach out to support via support@monday.com explaining the issue, they will be able to resolve this for you! You’re welcome to mention you spoke with me via community and share this link :pray: