Have the Emails & Activities automations changed or broken recently?

Platform discussions
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1

About a week ago, my Emails & Activities automations broke, and try as I might, I cannot get them to work again. I’ve re-integrated my Gmail account, deleted and re-made automations, tried different templates to see if they’d work, and nothing.

Here’s what my automations have done historically (it’s simple):

  • When email received from (email in column), set status to (X)
  • When email received from (email in column), notify (me)
  • When email sent to (email in column), set (date) to today

Now, I’m being notified on some emails received, but not the majority. The statuses are not changing at all. I’ve had to automate a work-around for the date change by using the “When activity/email created in item, set date to today”, which means that if they reply or someone updates, that date changes. It’s fine for my use case, but if anyone else were more active than me in the Emails & Activities section of these 2 boards, it wouldn’t be a viable solution.

I noticed that the wording has changed a little bit in the automation templates in regards to “new email” and “replies”… have they changed them recently? Is anyone else experiencing this?

2

I’m not sure if this issue is still occurring for you, but the exact problem that you described happened to me as well. As of last week all E&A automations associated with status changes aren’t working consistently anymore. We have 100s of items in our CRM so this is crushing our users as they have to manually look for email replies by scrolling through each item. Did you discover a fix?