đź“Ł Help us shape the new forum space đź“Ł

Platform discussions
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Hey Community!

We’re getting ready to move our forum to a new, more comfortable platform (happening soon - stay tuned :hourglass_not_done:).

Before we pack the boxes, we want to hear from you.
What’s missing for you today?
What would make this space more useful or more fun?
And what’s something you’d absolutely fight us to keep? :slightly_smiling_face:

This is your space — it’s here to support your goals and make your work easier, and we want to build it in the way that serves you best.
:red_triangle_pointed_down: Drop your thoughts and wishes below. :red_triangle_pointed_down:

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It would be great to see more about the fellow ambassadors :slight_smile:

Skills, backgrounds, “talk to me about” or “contact me for” tags that we can search if we need help :slight_smile:

As an example, if I wanted to chat to someone from a education background, or pharma… it would be great to be able to find them :slight_smile:

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Hi,

t would be great to have the ability to follow RSS feeds for specific keywords we’re interested in (for example, Gantt, roadmap, and similar topics). Adding such feeds to a browser extension makes it easy to stay on top of all relevant updates.

In the Atlassian Community, you can also select a search period (day, week, or month). The extension then automatically scans and collects relevant updates - so you don’t miss anything, even if you were offline for the weekend or on vacation.

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It would help a TON if people included what product and plan they’re on. So many answers depend on whether someone is on Pro vs Enterprise (or even which product they’re using), and right now I often ask or have to assume.

And I say this as a partner myself, but clearer guardrails around promotion would be great. I feel like we see a lot of posts that look like genuine questions but are really just ads for someone’s app or service. Totally fair for partners to participate and add value when it’s relevant, but some limits on how often partners can create top-level posts about their own stuff would help keep things feeling more authentic.

What I love, though, is how willing people are to help and share real, practical examples. That helping vibe is what makes the community useful, so I’d love to see that stay front and center in the new forum.

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Dare I say… maybe an Ambassador badge on our profiles? Just so we can be a little proud of that :grinning_face_with_smiling_eyes:

Clearer tagging or categories (by use case, industry, skill level) would make it much easier to learn from others in similar situations, and some light gamification (badges, challenges, or featured contributors) could really encourage sharing.

I’d definitely fight to keep the honest peer‑to‑peer advice (not just official responses) and the easy access to the monday.com team jumping into discussions.

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Hi

From my perspective, improving search accuracy and overall discoverability would make a real impact. There’s a huge amount of valuable knowledge in this community, but it’s not always easy to surface the right threads when you need them. Making verified solutions more visually prominent would also help members quickly identify trusted, reliable answers.

Stronger filtering options would be another big win — when browsing posts.

I’ve also noticed that our monday.com account doesn’t seem to be seamlessly connected to the Community the way it is with monday academy. A more unified login and profile experience across product, academy, and community would make engagement much smoother and feel more integrated.

It would also be great to spotlight more creative builds or complex solutions — maybe through a “Build of the Month” or “Top Solutions” feature. Highlighting real-world implementations would not only make the space more fun but also inspire others to think beyond basic use cases and explore what’s truly possible within monday.com.

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  • Better search. The search bar doesn’t genuinely search. When you type a question, it is deleted and you are brought immediately to an advanced search where you are to try again. UX no bueno.
  • Clear visibility of a Monday Feature Roadmap. Many times I see discussions being replied to by someone at Monday saying the feature has been “added to the roadmap”, but there’s no clear place for community members to see all of these additions that are being worked on. If this was available, it would allow members to see all features in progress and know that things are being completed. It would also help us gauge if we’re being too outrageous in our requests.
  • Separation of “Monday employees”, “ambassadors”, and “users” with badges/icons. While third-party help is great when the budget allows it, I’d like to know for sure whether I am getting help from a qualified team member versus a salesperson who is trying to make an honest dollar. I think this is done okay on the current platform, I’d just like to see more since it’s easy for some users to add text to their name or make themselves look like something they may or may not be. 99% of the time, users are authentic in what they describe themselves as, but it would just be nice to have that extra level of confidence/assurance in the platform.
  • Forum organization clean-up. Discussions and feature requests sometimes overlap and there’s a few grey areas that make it hard to navigate. It’s difficult to tell if there’s already been a discussion made for a topic that’s being created. If there was a way to automatically suggest “Is this what you’re asking?” and prompt an existing discussion when one is being written, that would help cut down on unnecessary topics being written. Also, if a feature request is being written, but it better suits a platform discussion based off the intent/tone of writing, the user should be prompted “Are you meaning this?” and the proper grouping.
  • Increased Knowledge Base leverage. I don’t see this very often: a question is asked, and a knowledge base article is provided with an answer to said question. More times than not, I’ll see some third-party seller or ambassador link their selling page to a user. I think if users better understood the constraints of the platform and its current capabilities, they may build tools that function in their existing environment rather than expensively duct-tape new ones together. In turn, I’d love to see knowledge base articles automatically being prompted to users when they write a question, so that they get their answer before it’s even asked.
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Hit the nail on the head! It’s so easy to forget that we all experience Monday so differently, which speaks to how versatile of a tool it truly is. Every point made here is :+1: :ok_hand:

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I would love to improved search capability to get you to the right thread. Along the same line if when solutions are shared within a string it would be amazing to tag them as this would save a ton of time having to scan through all of the responses, especially if there isn’t a solution yet.

I would also love to see even a loose roadmap to see what is up and coming. This again helps me to see where I may need to create a solution or just wait a quarter to get someone built by monday.

Keeping the community events calendar up to date will all opportunies would be great. This has been a place I relied on in the past but then I had to start going to different places to find learning opportunities and would miss out on opportunities.

I like the badge & area of expertise ideas mentioned so you know who you’re communicating with can find those folks that can really help you out.

One final idea would be to have use cases and monday spaces highlighted in the community. I learn a lot from seeing how others use monday and if a monday space has been recently added it would be great to see those to inspire me in my own space.

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when doing a search, it would be good to show a % accuracy score for the results and ability to provide feedback for better search results in future (AI learning).

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When in the main pages looking at list view of postings, I see the Activity column that shows last updated date but would be great to see original posted date and maybe a flag if the thread was “resolved” or “product enhancement released” vs just someone posted and discussion but still an “open issue”. screenshot example below.

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e”.

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when starting a new discussion, can you add a Platform Category for AI vs it just being a community/discussion tag?

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Hi team! Thanks for inviting us to share feedback — excited to see what’s coming next.

What’s missing for you today?
At times, the forum feels a bit visually flat and not as engaging as the monday.com brand itself. It doesn’t fully reflect the energy, vitality, and modern feel that monday.com usually conveys.

What would make this space more useful or more fun?
I’d definitely love to see some AI integrated into the experience — for example, AI-generated summaries of feature requests, or the ability to describe a pain point and instantly see if a similar request already exists (or easily create one).

A bit more gamification could also make it more dynamic — maybe highlighting top feature requests or trending discussions. In general, the forum sometimes feels a bit quiet, so creating more interactive spaces could help. For example, leveraging something like Monday mansion concept to join live conversation topics, having announcements presented in a short, interactive newsletter-style format, and keeping the events calendar updated at least 1–2 months in advance so we can plan accordingly.

And what’s something you’d absolutely fight us to keep?
Definitely the hashtag-style tags that categorize feature requests, the fact that everything is consolidated in one place, and the ability to easily vote and comment.

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I agree with @Matt_Frost about being able to see members skills, backgrounds, industry experience, etc. As someone who works exclusively in the non-profit performing arts space it can be very hard to find those working in similar fields that have cracked the code on how to best use monday products.

I also think that cleaning up “Other Tags” would be incredibly helpful. There are lots of things in there that can be grouped together for easier filtering, and I’ve found that most of the tags I’ve been using to find things live in that long list of “Other Tags”.

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What’s missing for you today?

Clarity, transparency, and better profile control.

Role transparency is a big one.

It’s not always obvious who is who in the Community. I’d love to see:

• Clear labels for monday.com employees
• Clear labels for partners/third-party/sales
• Clear labels for brand ambassadors
• Clear labels for general users
• The product and plan someone is on listed under their name as a subtitle banner

That context changes how advice is interpreted.

There’s also too much service promotion inside help threads. Responses that lean into “contact me” or “I can help you implement this” shift the tone away from peer support and toward selling. It is super annoying.

Third-party app content needs better separation. My company cannot use marketplace apps at all, so it’s frustrating to click into what looks like a useful discussion only to discover it’s essentially an advertisement. These should be clearly labeled as third-party app posts. Even better, create a dedicated subforum just for marketplace apps and service providers so core platform conversations stay focused.

Feature request visibility is another gap.
If something is marked “in progress,” link directly to the official monday.com roadmap.
If something is marked “implemented,” link to the release notes or white paper explaining it.

That closes the loop and builds trust.

Profile management also needs improvement.

There should be the ability to change your username.

When I signed up, it was not clear whether “username” was my login credential or my public display name. There should be:

• Clear guidance on what is public versus private
• The ability to change your display name (can limit this to once or twice)
• A simple structure like:
– Username = display name
– Name = optional real name

Right now it is confusing.

Also, what is “Title”? The only options appear to be “None” and “Regular.” That does not provide meaningful context. Either clarify what that field is intended for or expand it so it adds value.

And I would love the ability to list my monday certifications directly on my profile. If someone has completed official certifications, that should be visible. It adds credibility, helps others understand expertise level, and encourages learning.

What would make this space more useful or more fun?

Smarter structure and less noise.

Surface Knowledge Base articles before replies start rolling in so the forum stays educational rather than promotional.

Cleaner labeling and better categorization would make the space feel more intentional and easier to navigate.

And reducing advertising tone would help it feel like a true product community again.

What’s something you’d absolutely fight us to keep?

The peer-to-peer dynamic.

The ability for real users to help other real users without feeling like they are entering a sales funnel.

The authenticity of product-driven discussion over commercial positioning.

That is what makes the monday.com Community valuable.

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I’d love to see more real-life use cases that we can actually put into practice, with concrete examples of how other ambassadors are using monday in their day-to-day work. + it would also be really valuable to have more detailed profiles for each monday Ambassador, so we can better understand their experience, industry, and areas of expertise (and connect more easily with each other!)

This would make the community even more useful, collaborative, and actionable :slight_smile:

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I’ll second the upgraded profile section as mentioned in nearly all of the above.

  • Labels, as in the OP’s name, are a good way to have consistent and reviewed criteria. Not like me (I am an ambassador as well), who just added the suffix to my display name.

    • Maybe even the option of more than one label, so the partners may not need to choose between a partner or an ambassor label or a combined label.
    • But then again, how much differentiation is needed and serves a greater purpose…

  • I struggle most with the posts-label option and the . It is rather a best guess and some posts do have a ton of labels and the two sections are not really self-serving for a first time commuity member

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  • I did enjoy the walkthrough with the chatbot. I strongly would push this more upfront. I think I forgot about him in my first months here and when got time to update my profile, I found his offer again. Maybe a medium-long “complete your profile” screen like when I first log in to my monday Account would be good for the sake of the proifle and usability

    • that being said: Why the need for a second login? An option for monday users to “Log in with your monday account” would be awesome. The profile could be autopopulated, maybe even improved by registered product and plan (pro, enterprise, NGO, …)

  • the community page itself is quite allright I think. The search functions seems to be broken, as I need to double input my search parameters, the filter option in the feature requests page does nothing at this time but other than that?

  • I love the chatbot in my monday space. Maybe as a bridge bring him here to point to relevant knowledge base articles?

    • or have a floating banner while typing my post “this article could help” so we as community can dive deep directly after the solution was not to be found in basic knowledge and needs more hands-on real life experience?
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Where do I even start?

Everyone above had such great ideas. Even if it is potentially repeating, I’d like to present my own thoughts.

  • Decluttering: The amount of repetitive questions or feedback or feature requests is quite intense. I understand people have different wants and/or word things differently; however, monday.com is now AI-forward and AI-central, etc. I remember I wrote listed feature requests, which listed everything I want to see for a particular feature. If later on I remembered something else, I’d add it to the original post. This issue happens on every type of forum. Conglomerate all relevant-ish posts into single Q&A. Archive really old stuff. Feature requests more refined.
  • The above will also help with voting on feature requests should you keep it.
  • Requirement to submit people’s tiers and products in posts, with the option for none as people may have joined community without having a monday product.
  • Fully separating: feature requests, monday-native(ish) use case solutions, external use case solutions, questions, rants, etc.
  • Tagging of features/products need to be uniform without any variants.
  • In conjunction with the Support team, there must be a requirement, prior to submitting a question-based forum, that a support ticket was sent with no positive result. Support ticket ID must be placed prior to submission. I’m sure many people go straight to the forum without first going to the support. Unfortunately, people could just submit one support ticket ID for 300 forum questions, so I don’t know how you’d limit that…
  • A native way to create forum submissions, feature requests, etc, directly from monday boards. The amount of times I forget what I wanted to say by the time I’m in the community. Haha….
  • Collective Ambassador voting on feature requests to provide more impetus and priority on desirable features. As superusers, Ambassadors know the product(s) in and out. Just as Monday dev team probably uses monday dev and know where it is lacking just by using it, Ambassadors know it as well.
  • Clean layout
  • Build use cases of the year, month, week I think can be really cool. I learn so much from them. Top month/year gets a “prize.” However, I would strongly categorize based on product, tier, native Monday, using apps (free vs paid). I know for me, nearly all my use cases have a free app involved utilizing workflows. That shouldn’t be in the same category as someone utilizing a paid app or is utilizing make/zapier. I mean… I guess they could… Either way, they are ALL important.
  • I’d like to throw Llamas at people. I miss those days when throwing animals at people on social media was acceptable behavior. :rofl:
  • Personalized llama avatars with AI prompt generation (within licensing legal reasoning)
  • Monday Challenges: once a month, monday should throw out an interesting use case people should create either in monday or on paper (need to make it fair for all). Submission within a week. Bragging rights for winners. Have a Hall of Fame so people can access like Use Cases to learn from.
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Love that you’re inviting input on this. The forum is one of the most valuable parts of the monday ecosystem.

For me, the biggest opportunity is search and discoverability. I often suspect a question’s been asked before, but it’s hard to find the right thread without trying five keyword variations. If that experience improved, it would cut down duplicates and make it easier to build on existing conversations rather than starting from scratch.

I’d also love to see clearer signals around context- even small cues about someone’s setup, plan type, or level of experience would help tailor responses and avoid the back-and-forth clarifying questions.

And selfishly… anything that makes “best answers” or proven solutions more visible would be a win. There’s so much gold in here, sometimes it’s just buried.

Whatever direction you take, I hope the peer to peer feel stays front and centre. That practical, real insight is what makes this space genuinely useful.

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