I’d like to offer some newcomer observations for the Monday.com team, and invite advanced Monday users to chime in here as well. First - a caveat for the Monday team - this is intended as constructive feedback, so please take it that way. Coming from someone who’s about to purchase an initial subscription and commit our team to the system.
I help lead a 25-person organization. Over the past 3 months I’ve done a DEEP dive into Monday testing / exploration, including reading a lot of the content in this community forum. There is a lot to like about Monday - enough for us to take the plunge. However, I have significant concerns about missing / incomplete core functionality, lack of support team responsiveness / action on critical feature requests, and poor visibility into future Monday development priorities and direction.
In sum, I sense that Monday.com is 80-90% of the way toward being the amazing, fully-functional WorkOS that we all want it to be (and that my organization really needs). Yet that missing 10-20% of core functionality is a major roadblock that you only realize after digging into the system, only to discover that, “No, actually, I can’t do this critical thing my team needs because of x / y / z missing capabilities.” I have read this sentiment in many community threads.
The gist of my concerns are summed up nicely in this post by Paul @TheOtherPM: Releasing our first monday apps! and in other threads that discuss missing / incomplete core functionality. I think (hope!) the Monday team knows what these missing pieces are. So I’m going to move right to a starting list of high-level suggestions. Again I invite veteran users to add to / modify these suggestions and agree / disagree with me.
Establish a development advisory group of advanced users. There are dedicated / advanced users (including me) who I think would be eager to help Monday identify / prioritize / scope its development needs - from the users’ perspective. It’s one thing to have a broad community forum, and that’s very helpful for all users; it’s another to solicit and utilize the knowledge and insights of a smaller core group of advanced users in a collaborative, structured, and proactive way. I think Monday (and all users) would benefit greatly by better tapping the deep well of advanced users who really WANT to help improve the system. This would be different from the “Monday Club” (as I understand it) - which appears focused on promoting the product; the development advisory group I suggest would be inward-facing - helping the functionality of Monday.com actually live up to its billing.
Follow the 80/20 principle. As Paul @TheOtherPM suggests in his post linked above: “Focus 80% of your time on the 20% of features that people use the most.” And as he notes - especially focusing on incomplete / problematic core functionality, like mirrored columns, user communications, and - I’ll add - the My Week / ‘easily see all my tasks in one place the way I want to see them’ missing capability. There’s a long list of other examples that could be effectively consolidated, vetted, and refined via item 1. above.
Re-post the live development road map. For so many reasons, users need to know the future plans and development status of system features and functionality. This road map should be comprehensive and honest / explicit about priorities and time frames. Just one example from our team to illustrate: I’m about to begin onboarding 25 people and need to develop system structures and user guidance, including for sub-items. Whether we incorporate sub-items from the start has major implications. I would really like to use them, but they are currently missing too much functionality and will cause too many problems. If I could see the road map, I would be able to plan how best to deal with this. Without the road map, I’m lacking the info needed to make informed design decisions that could result in sub-optimal implementation, unhappy users, and a lot of wasted time.
I’ll stop there with those initial suggestions. Please add your thoughts.
Below I’m tagging some of the advanced users / frequent posters I’ve seen in the forums. Feel free to tag others to broaden this discussion - and please keep it constructive and respectful! Once there’s some discussion and posting of other suggestions, we can tag some Monday support folks if they haven’t already responded.
Thanks for considering my $.02 and offering your own.