I am trying to track items not being picked up.
So an item comes in as new and when assigned should be changed to “in review”
How do I create a notification if no one has picked up?
Also one “in review” how do I create an automation if its there for longer than 48 hours?
When an item is created, set a date to today.
Create another automation when date arrives (2 days after) send a notification. Give that the condition of the status being whatever it starts as.
Then it will only trigger if its still in the initial status. once the status changes it will no longer trigger and be skipped.
It worked thanks. I have another question, how to manage different time zones. I am working on sheet of students (remote) & teachers are in australia.
THAT is going to be harder since the time zone for automations is always in the time zone of the creator of the recipe. The alerts are sent out at a certain time of day in general - based on your time zone. You just have to schedule enough leeway that its generally right.
You’re right that this is tricky because monday automations trigger on changes, not “nothing changed for X hours.” The usual workaround is: when Status changes to In Review → set a Date/Time column to “now + 48h” → when that date arrives AND status is still In Review → notify. It works, but it gets messy fast (extra columns + timezone/scheduling quirks).
I’m building a lightweight “SLA Chaser” board view that shows a live queue of items stuck in a chosen status for > X hours (48h etc.) and lets you one-click nudge/escalate with a log back on the item.
Quick question: do you want the SLA to reset on any update (incl. comments) or only when the status changes?
Hello @NEM
You can handle both with time based automations.
1. Notify if a “New” item is not picked up
Add a Time in Status column, then create an automation like:
When status is New and time in status is 1 day, notify someone
You can notify the item owner, a team, or a specific person.
2. Alert if “In Review” for more than 48 hours
Use the same Time in Status column with:
When status is In Review and time in status is 2 days, notify someone
That will automatically trigger after 48 hours in that status.
If you’d like hands-on help or want us to walk through this live, you can book a 1:1 paid 60-minute strategy session with our team here:
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