not sure whether “Use Cases” or “FAQ” is more fitting. Anyways, I am trying to build an automation that goes something like this:
When Status stays something notify someone after some time.
The particular case is: When sending something to a client for review and the client does not respond for three weeks we want to be notified.
So – as the wanted automation says – if the status does not change for the whole time we want a notification. Every time the status changes to something but “in review” however the counter should be reset and started again once the status changes to “in review” again.
So far I have set up an automation that logs the first time a project goes to the client / the status changes to “in review” and notifies after 21 days regardless of the changes in status in between.
I hope this is understable and am happy for all feedback on this.