How to automatically connect to another board

This is a solution provided by Monday.com agent, in her scenario. She is able to connect to board 1 in board 2.
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However, in my case, I am not able to do so.

Any idea on how to fix this?

Hey @Alammulia1

Where does this solution fail for you?

Hi @Fantasy-Media-Team, the thing is I am not able to connect to 2 items of “Testing” board, in “Employee Performance” board. What I want to achieve is like the agent showing in 1:43, where you can see the item is connected to two items in board 1. The goal is to connect the items of board 1 in board 2 based on same person, as demonstrated in the video.