How to handle twilio incoming text

Feature requests
1

is there are any why by which i can get all incoming twilio sms to monday.com?
or alternative
Can i send data(GET/POST method) to monday.com against a lead?

2

Hi @sumonci - You cannot do this with the native Twilio integration, but if you use Integromat you can get the incoming messages from Twilio and pull them into monday.

Integromat can also make it easy to send freeform text messages straight from the monday Updates (chat) area. We’re currently setting this up right now for a client and it works beautifully.

3

I have go through Integromat. They are good but i really desire to work independently. Moving forward, what i expect from monday.com is, passing data(GET/POST method) from my website/server to monday.com.
Somethin like, from monday.com i get all changes using webhook. Which means that i can synchronize my database/system. Similarly I want to update monday.com dashboard by sending data from my system. Is there are any way exists right now? If not then i appreciate if monday.com create such system for us.

4

I’ve tried to set up a way to use Twilio from the Updates area using Zapier. But I haven’t been able to properly look up inbound phone numbers. Let alone to use the “Like” button or the nested replies (e.g. to have all SMS exchanges below a single pinned Update).

I’d love to know which of those things worked using Integromat.

5

Is there some type of tutorial for this?

6

Hi @Phil.MHB - We’re considering doing a webinar on this topic. I’d love to hear from the community who would be interested in a Twilio + Integromat How To Webinar.

One important caveat is that Twilio integration works best when there is one Twilio number per board. Makes finding and sync’ing up the replies much easier.

7

Can we do 2-way chat using monday.com through twilio api for sending sms and recevie sms ?
yes we can do receive sms using integromat(make) and put a webhook on twilio incoming message url area.
But i want to make sure about to do 2-way chat in monday.com

1 Like
8

Hi @PolishedGeek, I’d be interested in your webinar. Do you have a link/video to this? Thanks.