Images inside updates are gone!

Platform discussions Special workflows & use cases
1

Hi. I set my whole board with update sections and inside those updates I often add images.

But now, they’re gone.

Can someone know why this happened?

image

2

Hi @lucasm :wave:

This is definitely strange!

To start out, can you try using an incognito window or another browser, and let us know if the issue persists?
Can you also let us know if this is impacting other users on the account too?

Looking at the screenshot you’ve included, it looks like this update might be duplicated - does the issue happen on the original update too?

Once I have a little more information I’ll be able to do a deeper dive into this and we can go from there!

Best,

Dani

3

Hi Dani. Thanks for your reply.

Answering you questions:

• The images are still gone on Incognito mode and other browsers as well (tried on Edge);
• The images on the original updates are also gone;
• Same thing trying with other users.

This is really, really annoying because i have a sub-element for login/passwords for each element on my board. It’s nearly 200 elements and just the thought of setting all of this again is really upsetting.

Anyway, this is what happen when I click on tem “images”:

image

I’m responding this but not hoping at all that this simples issue will be sorted out.

Pretty sad, actually.

4

Hi @lucasm

Thanks so much for coming back to us. This definitely does look odd!
In this case, I think it would be best to have our bug investigation team take a look at this, in case we should need to escalate this to our developers.

Are you able to shoot us an email to support@monday.com?
You can include the link to this thread so that you don’t need to re-explain the issue to the team.
They’ll then be able to take a look into this closer, and get the further details we need to prepare a bug report.

I apologise for the inconvenience here!

Best,

Dani

5

Hey again @lucasm :wave:

Just wanted to check in here again and see if you were able to resolve this with our support team?
Let us know if there’s anything else we can do for you!

Best,

Dani

6

Hi @lucasm

I hope the answers in this thread are useful!
As we haven’t had any updates here, I’m going to go ahead and mark this thread as closed. :slightly_smiling_face:

If you have any additional questions or you feel your original query wasn’t resolved, please feel free to let us know and we’ll be happy to continue to assist!

Best,

Dani