Hi Everyone,
I am having trouble creating an automation for an email being sent out that includes information from the pulse. For Example: {item contact} has request {item request} for {item request date} to be sent to an email address when a new item is created. The new item created is the result of a customer filling out and submitting the form version of the workspace via a link.
The email that lands in my inbox has none of the information filled in from the {item contact}. The only pulse information that does get carried through is the {item creation}.
I have tried to add a step before such as “when a new item is created change status to new request and email James” which unfortunately did not fix it.
Has anyone found a work around or can advise?