As of a couple of weeks ago, the My Work page is no longer displaying tasks assigned to me (on Boards and in Groups that are feeding to My Work) if the Status for the task has been left at the default (no status). If I track down a new task and change the status to something like “Working on it” the task will then show up on My Work.
This is a huge issue because many tasks are assigned to be by automations or other people, so I have already missed tasks that were due.
As far as I’m concerned, if we’re paying for a task management tool that can’t even make users aware of tasks they need to be working on, the tool has failed.
We’ve been using monday.com for well over a year and this just started to be an issue in the last few weeks, so something has changed.
Try changing the label (text) of the “default” gray status to just a single “-” (dash) or such.
Also double check someone didn’t edit the settings on the status column to make the gray status a “done” status:
I’m not saying these are the cause. The first is just a workaround, and the second is just a check to make sure there isn’t another cause.
I believe the change was so that those with a default status wouldn’t show up intentionally - maybe someone is assigned but doesn’t want to see it until a date arrives and a status changes to start the task for example.
Using the “-” trick you can make it appear for a board depending on the boards workflow.
I actually created a whole new status called “Received” and then set it as the default value for one of the boards that reports to My Work.
New items are still not appearing on My Work until I change the Status. So it’s not about what the default Status is, it’s that My Work isn’t displaying items until the Status field is changed.
I just created an automation to change the Status of a New Item from the default to the newly created “Received” Status.
The automation is working, but the new items still do not appear on the My Work page until I manually change thier Status. So the automation option isn’t a workaround.
I also unticked the box on the My Work page settings that hides items with the “Done” Status, as that had somehow become unchecked around the same time that I noticed this issue with new tasks not displaying.
With the checkbox to hide “Done” items unchecked, there is no change in the behavior and the My Work page is still not displaying new tasks with the default Status.
After further testing, it does seem to be related to the “Hide done items” checkbox.
When that checkbox is unchecked, the items with the default status appear.
When the checkbox is checked (hiding “done” items) the default-status items disappear.
I’ve looked at the Status settings and don’t see any way to change the “value” of the default status to “Done” since there is already a “Done” status setting, and it behaves as the “Done” status with regard to automations. Also, when the “Hide done items” checkbox is checked, the “Done” items also disappear. So it’s as if both default and Done status items are considered Done by the My Work page.
Yep, that was the issue. Thank you for the screenshot. I’d never even see that functionality before, which makes me wonder how the settings got changed.
