Hi, just a quick explanation and some images to help explain the issue I ran into.
Using custom integrations works very well! The issue I’ve ran into has weirdly enough when duplicating any templates.
Whenever a template involving outlook is done, it requires you to “connect” a profile.
At this point after clicking on it, it results in the integration failing to bring up any kind of connecting window or profile to actually connect and instead goes to this window as if you were going to build an integration from scratch all over again.
Is this a known issue and if so, is there a work around? I’m currently in the midst of attempting to duplicate a large amount of integrations, so it really hasn’t been an issue until now.