I have a board where, through a form another group can request immediate assistance from our automation group. The board automatically assigns a team, sets the status to “Unassigned” and notifies the team.
Once one of the automation techs assigns themselves to the task, the status automatically changes to “working on it” and sends another notification to the team who has taken responsibility.
I would like to have the ability to automatically notify the team when the status remains “Unassigned” for more than one hour.
For the automation When status is something, notify someone every time period The only option for time period is Daily, Weekly or Monthly. It would be helpful to have hours as well.
We would also like to see more of the automations available “after some time” because we update the status of something with an automation to move to a group or new board and may not have updated everything about it before it disappears in front of our face and we have to go find it. We don’t want to wait a whole day to move something we delay by “some time”, we many times just need an hour or 3. Waiting a whole day could impact some reporting, but without the option for hours, we are stuck using that
Thanks Julia – Also , if I might add: It would go well with the idea about being able to copy instead of re find and retype each automation, because there would be so many to accomplish this! Thanks for being so engaged!
Hi Julia,
When I want to set up this automation, I can only do this: ‘‘When status changes to something, notify someone’’. I want to send this notification one week before the date in the column I will select. Where is ‘‘every time period’’ automation added?
