I have a board where, through a form another group can request immediate assistance from our automation group. The board automatically assigns a team, sets the status to “Unassigned” and notifies the team.
Once one of the automation techs assigns themselves to the task, the status automatically changes to “working on it” and sends another notification to the team who has taken responsibility.
I would like to have the ability to automatically notify the team when the status remains “Unassigned” for more than one hour.
For the automation When status is something, notify someone every time period The only option for time period is Daily, Weekly or Monthly. It would be helpful to have hours as well.