Is there a way to do this?
I want to have a status field as a master in what the user selects next. In forms I can create a conditional question based on the previous answer but that requested each master question to have a sub column for the subsequent question. I will end up with n x sub-columns.
Scenario - helpdesk ticketing. User selects majpr category “Network Connectivity” and is then presented with 4 different types of network issue. If the user selects major category “software request”, the next question is a list of the software supported.
User entry is via Workform. I have worked out the conditional question aspect but not how to present this to the agent so that the main table present the issue side by side - initial category column 2, sub-category in column 3.
Could I use a formula in column 3 that IF column 2 = X, then display specific list in column 3?
The explanation is a little long winded, but I hope it is relatively clear