Hello Community!
Need a hassle-free way to manage customer service and handle requests seamlessly? Look no further! Say hello to Service Buddy, the ultimate ITSM solution designed to make your customer service experience feel like a breeze and bring bring down the cost of your tools! 
Whether you’re a small team or a large organization, Service Buddy is tailor-made to meet all your service management needs, right inside monday.com. With its user-friendly interface and low barrier of entry, all teams can now enjoy efficient and streamlined customer service. 
Key Features
Customer Portals: Admin-configurable portals where customers can fill in request forms. You can create many portals, implement various themes with the option to embed the native monday forms. On top of that you can share them both as a URL or a code snippet to be inserted on custom websites.
Support templates: We’ve preconfigured boards and automations specifically for support teams. Get started in no time!
Agent-Customer communication: Stay in touch with your customers and maintain an archive of all conversations related to specific requests.
Status change notification: Keep your customers informed about the progress of their requests with timely status change notifications.
Support metrics: Keep track of your support team’s performance with detailed metrics and data.
Who is it for?
Service Buddy is perfect for companies across all customer-facing industries, regardless of their size. Whether you’re a startup or an established enterprise, we’ve got you covered!
If you’re looking to keep all your processes inside monday.com and want a seamless ITSM experience, Service Buddy is the answer you’ve been searching for!
Join the Service Buddy revolution and transform your customer service journey today. Say goodbye to high costs of multiple tools and complexities by embracing a smooth, efficient, and productive way of managing your ITSM processes. 
Ready to get started? Check out Service Buddy on the monday.com app marketplace now! Feel free to reach out to our support team if you have any questions. We’re here to help you every step of the way! 
Check it out on the app marketplace: https://monday.com/marketplace/10000265
