One thing I feel is missing from Monday.com is the ability to have external viewers or guests that can only add updates - or to allow updates to be private to the internal team. We’re using Monday for our software support/bugs. We have a workspace per client and a support board in each workspace. We’ve given nominated users guest access to that board such that we can communicate with them on tickets. It works well but it means we have client users faffing about on our boards - adding subitems to “closed” tickets for new issues, editing tickets, and we can’t add notes that are essentially private to our internal team.
I appreciate that we’re really trying to use Monday for something other it was intended and should probably be using ZenDesk or the like but we’ve got another 6 months on our subscription so we’re using it!