Users can't add/upload files (in comments or a file field)

Even with View Everything and Edit Everything in permissions, I have some users who can’t add/attach a file in a comment or add a file in a column added for files. It appears to only be working for board owners or admins. Does anyone know what is causing this behavior? Thanks!

Hey @BruceB :wave:

For this situation, I would actually recommend that you reach out to our Support Team at and we would be happy to help dive into this behavior with you!

Please send us over a screenshot or screen recording of the issue in action and we would be happy to dig into this further with you :slight_smile:


Hi Jenna, I found out it was a permissions setting available in a more advanced permissions models. I checked the box, and now all users can upload files.

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