Whys is Monday Pro plan running so slow?

Platform discussions
1

I am inside the 30day money back guarantee.

I will ask for a full refund because the platform is too slow.

2

Hey there Calin, thanks for sharing your feedback here and sorry to hear you’ve not received the experience we expect to deliver.

I can see from your account history that you reported the android app was too slow, were you experience speed issues on any other devices or browsers? I’ll make sure the issue was flagged with the android app team.

We’ve significantly invested in our platform speed and capacity, and it’s able to load very large boards in ~4 or less so we’d like to make sure that your speed experience aligns! Looking forward to more info so we can resolve this for you!

3

We are having the same issue with Pro Plan in browsers, and this has been noted by users in other discussion threads too. It seems like it is a larger problem than just for one user?

4

Hi Bridie,

The online platform running in the browser is very slow, not the Android app.

Your salesperson told me that this is the business strategy for Pro plans: slowing down platform loading to make us upgrade to Enterprise. If this is the case I will request a refund.

5

Hey Calin, thanks for confirming.

I can assure you there is no such strategy for coercing upgrades - that would be firmly against our value of building excellent products that support businesses of all sizes, and with any project.

Our investment in mondayDB - our platform infrastructure to support bigger scale and faster speeds - is an investment we’re making across all tiers, with some Enterprise-grade options available to Enterprise plans.

Whichever plan you’re on, you shouldn’t be experiencing slowness and I’m flagging it internally see how we can improve your experience.

Bear with me!

6

Thanks for flagging Katie - I’m looking into your account as well!

7

Please let me know as soon as possible. I’d like to stay in the time window to be able to request the full refund.

8

Any update please?

9

Any update please?

10

Hi Calin, Amy here from the monday.com team. Apologies for the delay in getting back to you, and thanks for your patience! We checked internally with our support teams, and there aren’t any widespread reports of platform slowness at this time. That said, we’d be happy to reopen your support ticket and have a team member take a closer look at your account to see if we can pinpoint what’s causing this.

Let me know if you’d like us to go ahead and reopen your ticket, and we’ll make sure someone follows up with you directly. We’d love to help you get this sorted!

11

Hi,

Please reopen and schedule a video call with me. I will share my screen and show you the slowness.

I can do today; I am in Romania GMT +2.

Thanks.

12

Hi,

If I do not receive a response by tomorrow, I will cancel the subscription.

13

Hi @Calin, a senior member of the support team will reopen your ticket and reach out to you as soon as possible. Please let me know if you have any further issues!

14

Amy,

I am having issues with the Monday CRM platform.

If we can’t have quick call to show you what I mean, I will cancel the subscription. I do not intend to do that, but the slowness of the platform and the poor customer support I am getting till now will make me cancel in the end.

And you guys not getting back to me, feels like you are waiting for my 30-day money back guarantee to expire.

Not going food so far with Monday.