Hi! I’m a new user to Monday.com trying to set up automated emails for my organization’s online donors. I am using Zapier to connect our donations platform, QGiv, to Monday, and Gmail for the automated emails. I have had success with doing this when I am the owner of the automation, but if I transfer ownership to my supervisor or if she generates the automation, it stops working. Contacts are still imported from Zapier, but the email does not send. I’ve tried duplicating the automation and tried deleting it and having my supervisor recreate it, with no success. Does anyone have tips on possible solutions?
Has your supervisor linked their gmail and authorized it with Monday?
Hello,
links automations and integrations to the user who set them up. If that user loses access or their permissions change, the associated automations may stop functioning. This is particularly relevant when using integrations like Gmail, where the connection is tied to the user’s account.
Best Regard,
Sally
Hello @naminm ,
May I ask what kind of emails you need to automation? Alternatively, if you’re open to apps, there’s the Board Email Reports app that can automate Board reporting or reporting on Item updates.
For this app, no integrations need or adding external customers or a team as guest users (that are outside of monday.com). Just mention their emails in the automation rule.
On a board/project level:
- New and updated tasks
- Status updates
- Budget, Costs, Revenue changes
- Timeline and deadline overdue
- Time Tracking changes
On an item/task level:
- Updates by a specific employee
- Updates mentioning a specific employee
- Updates containing attachments
- Status updates
- Last updates
You can try out the app for free and check if it exactly meets your case.
Hey @naminm
I recommend disconnecting Zapier and then have your supervisor reconnect it to the Monday account herself. This will reset the connection and might help resolve your problem.
If you’re open to using third-party apps, you might want to check out Board Reports Automations! With over 15,200 installs as of June 2025 and an average of 4.9 stars, I’m sure you’ll find it helpful! You can use it with the FREE plan - no questions asked!
I think this automation will fit perfectly in your workflow - especially if your managers or donors would like to see information about the donations.
If you need assistance, feel free to reach out to us at hello@fantasymedia.io or kevin@fantasymedia.io
Cheerio!