At Creative Bits and Creative Bits AI we love pushing the limits of what’s possible with Monday.com. Recently, a client approached us with a unique challenge—they wanted to close the communication loop between Monday.com and Slack.
The Challenge
While Monday.com offers native Slack integration for posting updates, it lacks a crucial feature: the ability to sync replies from Slack back to Monday.com items. Our client needed:
- Two-way communication between teams in Slack and Monday.com items
- Privacy controls to keep sensitive board data secure
- Seamless workflows without manual copying/pasting
Our Solution
We engineered a custom integration using:
A Slack bot to monitor channel replies
Make.com workflows to process and route messages
Monday.com’s API to update items dynamically
How It Works:
A Monday.com update gets posted to Slack (via native integration)
Team members reply in Slack—even those without Monday.com access
Our Slack bot detects replies and sends them to Make.com
Make.com processes the message and updates the original Monday.com item
Why This Matters
This solution demonstrates how custom integrations can extend Monday.com’s capabilities far beyond out-of-the-box features. Whether you need:
- Client feedback loops
- Cross-team collaboration
- Secure external communication
The right integration strategy can make it happen.
Have you faced similar communication gaps? What tools would you like to see better integrated with Monday.com? Let’s discuss in the comments!
Cheers.