Cannot convert user to Admin

Hi - I cannot convert a user to Admin status…greyed out. I am the only admin. We have the pro plan with 5 seats. Thanks

Hi @brianwbates :wave:

Sorry to hear you’re having issues changing your user to an admin!
Can you confirm that the user you’re trying to make into an admin is a member, rather than a viewer or a guest? This might be the cause of the issue.

You can read more on this here: How to manage users on your account

If this is not the case, could you please shoot us an email to with the email address of the user you’re trying to make an admin?
We can then take a closer look!