Great user case. You’ll bump into another problem for which I’ve yet to get it resolved. Here is the post … Integration Email - Replies go into Multiple Pulses - #11 by JCorrell
The problem without solution that you will be faced with is this:
The integration “When an email from this email column is received add as update” works ONLY if there is ONE unique email in the board. Meaning IF I XYZ@XYZ.COM appear more then once because I happen to have several IT issues and for each I created a form, EACH time I reply, THAT one reply will appear on all of the PULSES that have that EMAIL. So the integration doesn’t work well when the email appears multiple times in the board. what the integration should READ is this … “When an email from this email column IN THIS PULSE is received add as UPDATE IN THIS PULSE” but it’s not. With that said … I wish you the best!