Docusign - Status & Files not updating

I set up a meeting with Moveoboost (the developer).

Here is the solution they provided which worked and enable the status labels to be updated (upon signing completion), with completed files also uploaded to the files board.

  1. Go to Automate and DELETE the docusign automation recipe.
  2. Check Docusign ‘Connect’ and check if the configuration is removed.
  3. Go to ‘item view - docusign’ and re-sign back into docusign
  4. Go to automations and set up the docusign automation template
  5. Check Docusign 'Connect’and check if configuration is added.
  6. The configuration should be named mondayConnect_(Board name), if it says undefined you may need to contact moveoboost to clear your webhook settings.

Hope this helps.