Duplication of Files

Hello!

When moving Item from Board A to Board B via an Automation, Monday has started to duplicate files attached to the item.

Is there any way to prevent this from happening?

There was a similar question posted in 2022, which was closed without resolution, which I have linked here: Question from 2022

Cheers

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I’ve not had that happen. How are you moving the item? ie with the ā€˜move’ button or via automation/workflow?

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Hey Christian! Shannon here with the monday team. :waving_hand: Thanks for flagging this with us! To clarify, your automation includes this action: ā€œmove item to boardā€? Did this behavior just start occurring for you?

Testing in my demo account, I am not running into the same behavior with a ā€œmove item to boardā€ automation. I’d like to take a closer look at at this with you! Would you be able to share screenshots of your automation and what you’re seeing on your end after the item is moved?

Apologies for the delayed response.

I have attached a couple of screenshots showing the automation, and the resulting duplication.

These items were have only ever had one file attached, so I’m unsure why the file is duplicating when going through an automation.

Let me know if you need any more information.

PS - Personal information has been redacted. Also, ignore the failed automation, this was me doing something in error! :sweat_smile:

Cheers


For what it’s worth, this has now stopped!

Haven’t made any changes from my side, so I don’t really fully understand why it’s no longer happening, but I’m happy!

Hey Christian! So sorry for the very delayed response on my end. Thanks for the update though–happy to hear that the issue resolved itself! :sparkles: When you initially posted, the behavior did sound buggy to me. If the issue occurs again, definitely write into monday Support via email or live chat and we can help escalate your case to our Technical team to investigate on the backend.

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