Hey Ari! Great questions.
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Yes! You can set up email integrations from Gmail/Outlook to monday.com as well. This is the recipe you’ll want to use for your use case:
You can update the “email” portion of the recipe to have certain characteristics, like “When the subject of the email is [fill in the blank],” for instance! -
In terms of custom emails within monday.com, I’m assuming you’re referring to personal, custom, not-template emails, correct? If so, though there is one workaround to accomplish this, it does take a bit of work and you need to treat it carefully. Essentially, you can set up a status label that says “custom email,” then use the automation “when status changes to [custom email], send email to the email column.” Then, you can edit that “email” in the recipe to be your custom email.
The restrictions are that each user will need to create this recipe (as you can only edit automations you set up), and if you ever accidentally change a label to your “custom email” label, it will send whatever is in that recipe to whoever is in the column of the item that you changed the status label of. Does that make sense? It’s up to you if it’s worth it or not, but the workaround does exist!