I am currently trying to set up a process for keeping track of applicants for a programme in Monday.com - whereby when I mark their Status column as “accepted” they are automatically added to our Mailchimp (so they can get a “Welcome email”) and to a Google Group (for communication between all the successful applicants etc).
When I checked on Zapier I was encourage into thinking this would be easy as it showed possible triggers from Monday.com as being things like “Status Change” and “New Item”.
This is where things go weird; when I actually came to set this all up on the Zapier end the only information that is actually passed to Zapier when these triggers are initiated is that a status has changed and the name of the item/the name and group of the new item. This is totally useless! There doesn’t seem to be a way to send any info from other columns across.
When I reached out to Zapier for support with this they said “The Monday.com integration, like most integrations (except the ones that say Zapier), are not built by us, they are built by the company themselves, in this case, Monday.com. That means the names and features provided in the triggers, actions searches all come from their team”.
And then when I reached out to the Monday.com support they have just said “we do not generally offer tailored email support for clients using external tools like Zapier” and then went on to suggest I check out these forums.
So, what to do? I have just spend a week or two moving all of our tracking of applicants off Google Sheets and onto Monday.com to find out that to have this stuff automated I should have just stayed there? This would seem like a pretty basic thing to have working (although I am no coder).
Any and all support and ideas on this would be most appreciated.