Emails not sending via platform and timeline not updating.
What is the reason for this? and how long will I have to wait until this is resolved?
I am still waiting for the fix to my last request (#3966922), which has been over 4 months and the support has now stopped with no fix offered.
Hi Tom! Shannon here with the monday team. 
Thanks for flagging this and following up on the ticket. Taking a look in our system, the ticket you’ve referenced is now closed. Reviewing the last email in the ticket thread, Victor (Technical Support Engineer) had followed up in May to continue testing this further with you.
Did you receive the email from Victor in your inbox? On our end, the ticket has closed as there was no response after two days. However, if you respond to the email thread, this will reopen the ticket. I see that Victor was working with our developers to gather more context for your case to investigate on the backend.
You may need to grant access to the Technical team again. I would also recommend providing visuals and URLs for the impacted items/contacts on your board to help expedite the process of gathering context. I will also reach out to Victor to prioritize the ticket in his queue when you respond.