Most apps allow feedback (problem/feature) from the app without having to log in and search. That makes it easier for developers, not for the 100-1000x more users than developers. Instead, take all feedback easily from Monday, allow, but don’t force, categorization, and then use extremely simple AI to pre-match existing requests, and humans to validate/connect like requests. I work in feedback for an app that receives ~10 million feedback a year for ~200 areas and thousands of issues. This process works.