In addition to our existing project-management type usage of Monday.com, we’ve been starting to consider it as a replacement for our ticketing system for our internal users (who all have Monday accounts), by making use of the Forms feature to submit structured requests.
I think having a freeform “description” type field is necessary for our use case, but the only way to have this on a form right now (as far as I know) is to use the “Long Text” type field. I think it would be preferable if we could add a form field that would post a comment/update, similar to what is done when emailing the board to create a pulse.
I think having the original “description” as a comment makes it easy to see inline with the additional comments, whereas the Long Text field isn’t as friendly, and doesn’t format as nicely (no markdown, URL linking, etc).
Any feedback or alternate suggestions would be appreciated!