Github integration ... not integrating?

so were trying to get out github integrations correct.
Were using the “When an issue is created or updated in , Create an item and sync future changes from Github”

but when we create issues in the repo. no item is created no integration is activated. our integrations activity is 0.

We’ve verified that the connected user is an admin and that the allow 3rd party apps is turned on.

is this integration broken? has anyone else had success with this integration.