Google ads integration issues

When I wanna integrate google ads into Monday, it keeps popping up a window that says something like "internal server error after I click Sign in with Google. Is there anyone who know how to fix this?

Hey @Gin!

To clarify, you have followed all relevant steps in this article when attempting to connect to Google Ads - The Google Ads app?

If so, please reach out to our support team via support@monday.com as this looks like an issue that our technical team will need to investigate :pray:

I’ve the same problem

I am facing the same issue and cannot figure out how to fix it. Does this integration even work or no?

Hi everyone! I can confirm that the integration is currently broken I am afraid. Our developers are aware of the issue and I have reached out for an update on a fix. Thanks in advance for your patience :pray:

Hi there, is there any update on this issue?

Once I have installed the app I cannot connect my account and just get the following page:

Thanks for following up on this :pray: The developers have confirmed that their investigation of this issue has been prioritised however due to the nature of the issue the team cannot yet confirm whether there will be a resolution in this iteration. I will continue to update you as information is shared with me. Thanks for your continued patience!

Hi! I’m currently having the same issue. Just wondering if this is still being fixed?

We are still having issues, 5 months now and this issue still remains since I first tried to integrate. Contacted an integration specialist today and he said it was the first he had heard about it.

Hey @ChristianR and @janetd,

I’ve followed up with our technical team for an update on the status of this issue. I will circle back as soon as I have information to share with you. I recognise this has been long-standing, so your continued patience is appreciated!

Having the same issue here is there any type of time frame when this will be fixed?

If you’re still encountering an “internal server error” when attempting to integrate Google Ads into Monday, there could be several potential causes for this issue. Here are a few steps you can try to resolve the problem:

  1. Clear your browser cache: Start by clearing your browser’s cache and cookies. Sometimes, stored data can interfere with the integration process. Once cleared, try logging in again.

  2. Try a different browser or incognito mode: Attempt the integration using a different browser or open an incognito/private browsing window. This step helps determine if the issue is specific to your browser settings or extensions.

  3. Disable browser extensions: Temporarily disable any browser extensions, such as ad blockers or privacy tools, which might interfere with the integration process. Then, attempt the integration again.

  4. Check your Google account permissions: Ensure that your Google account has the necessary permissions to integrate with Monday. Verify that your account has the appropriate access and permissions to connect with Google Ads.

  5. Contact Monday support: If the issue persists after attempting the above steps, reach out to Monday’s support team directly. They will have access to specific information about your account and can provide you with tailored assistance to resolve the problem.

Remember, technical issues can sometimes arise from updates or changes in the platforms themselves, so it’s possible that the problem may be on Monday’s end. In such cases, contacting their support team is crucial for troubleshooting and obtaining a resolution.

Please note that my knowledge cutoff is September 2021, so if there have been any recent changes or updates to the integration process between Google Ads and Monday, it’s advisable to consult the official documentation or reach out to Monday’s support for the most up-to-date information. If you’re interested in digital marketing, you can explore this website for valuable insights and resources in the field.

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Still no updates regarding this issue?

Hi Karol,

Thanks for bringing this issue with the Google Ads Integration to our attention.

Unfortunately, this is an ongoing issue with the platform at the moment, and while we aim to provide the highest quality possible, at the moment we are unable to provide an immediate resolution to the product area of this specific feature.

We apologize for the inconvenience this causes to your workflow, and we’ll go ahead and report this issue to our development team.

While we cannot offer a timeline on when this will be resolved, we certainly understand how this has affected your experience and we’ve not only included the technical details of your report but also the individual details of your experience and your specific workflow so this can be top of mind.

Thanks in advance for your understanding - feel free to let me know if you have any additional questions or comments!

Best,
Gabby

Has this Google Ads app ever recovered? I’m not able to find it in the marketplace.

Does anyone have a solution that would bring the data from Google Ads and Meta ads into monday.com to track ad spend and results of ads?

In order to address this “internal server error” problem while integrating Google Ads with Monday, you must start by clearing the cookies and cache of your browser. However, in case you still continue to face the issues you should check if there are any known service disruptions or maintenance schedules for either Google Ads or Monday platforms. While you must also ensure that you possess all the required permissions and access levels to connect the two accounts. If you still continue to face the error, it is best to consult with either Mondayor Google Ads expert agency as they can guide you in resolving this issue in a more effective manner.