If I’m receiving emails from clients on a board, I want to be able to reply to their email and keep the conversation within the context of the task/email thread. I see I can create an integration to have the emails land in the Updates section but only if I add the reply-to email address as an email column in that task. And then I get all new separate emails from the client contact ending up as Updates in a task related to a previous task/email thread.
Otherwise, all replies to emails come in as new tasks.
Just trying to figure out how to use this as something like a support response tool.