If I’m receiving emails from clients on a board, I want to be able to reply to their email and keep the conversation within the context of the task/email thread. I see I can create an integration to have the emails land in the Updates section but only if I add the reply-to email address as an email column in that task. And then I get all new separate emails from the client contact ending up as Updates in a task related to a previous task/email thread.
Otherwise, all replies to emails come in as new tasks.
Just trying to figure out how to use this as something like a support response tool.
Hey there! It sounds like you could add an Email Column to your board so that you can put the email address corresponding with the item/task in that column. Then, you can apply an integration recipe like the following:
Hello I’m having a similar problem. Though I receive emails form the same client multiple times, the topic/ thread or reason for the email varies. I would to keep the topic/ thread or reason separated. How can I do that? Just like your email automatically keeps the same subject line thread together and doesn’t populate other subjects just because the same person emailed you again. I tried the above but it doesn’t isolate what the topics