I see the issue. I will pass this to our team so that they can either make the account ID visible for end users, or give you the ability to input a slug instead of the ID in that tab.
In the meantime, if you need an account ID, you can send us an email to appsupport@monday.com with the slug of the account and we will give you the account ID so you can provide the discount.
@Matias.Monday Better yet, is give us an interface within the app monetization section to see all the subscriptions/installs (including uninstalls with unexpired subscriptions), the account slug, plan, term, subscription (free/paid/trial/cancelled) status, renewal date, pricing version, and of course account ID. Then let us search/filter by these
Then we can pick the account, and modify their subscription (grant a trial, discount, or even arbitrary “upgrade” until a certain date before it returns to the original plan)
On that note, is there anything the users have to do if we grant them a new trial? I bring this up because we have in the past granted accounts a new trial, but their account still sends us a jwt showing they are on the free plan - it does not seem to automatically (or at least doesn’t immediately) apply the trial.
interface within the app monetization section to see all the subscriptions/installs (including uninstalls with unexpired subscriptions), the account slug, plan, term, subscription (free/paid/trial/cancelled) status, renewal date, pricing version, and of course account ID
Regarding the last question, users do not have to do anything once you give them an extension of the trial.
If you see this issue again (the JWT showing you an account not being in trial when they are), please send us an email to appsuport@monday.com so we can check that particular case and see if it is an isolated case or a general issue.
I have the case open for that issue - and several others. Its ongoing and seems universal for us where if we grant a trial the JWT never reflects it. Also other oddities, like the “trial_ended” webhook sends a payload showing the account is in a trial still! Also has a separate post.