How do I switch to the new board experience?
Hi @janelegall !
You can do this by clicking on the avatar in the bottom left of your screen, then clicking on monday.labs. and then if you scroll down there is an option that says Open board experience experiment. Once you have located that option click the blue activate button on the right and your screen will refresh with the new board experience.
Hope this helps!
I had the new board experience without activating it, then it went back to the old one. I did this and I still have the old board experience, tried re-enabling it, still the old one, what should I do?
@ashleymajar check out the option below the one I listed above. If that one is enabled also, it could prevent you from converting to the new experience.
We are in the process of rolling out the new board experience for all users permanently.
Regardless of your settings you should soon see the new board experience applied to your account as we full deprecate the old board experience across all of our accounts.
I hope this helps! Let us know if you have any further questions.
Hi, the new board experience is now permanent and it has made our whole Monday go SUPER SLOW! nothing loads now, it takes sooooo long and we cant function like this? How do we get it back to the old one? This is unacceptable as my team can’t do their work? Please get back to me on a solution?
We have now deprecated the old board experience, so it’s not possible to revert back I’m afraid.
That said, the new board experience should improve the performance of the boards rather than slow it down!
I’d love for our support team to take a closer look and see why you’re having these issues with your boards.
Could you please shoot us an email to email@example.com?
It would be great if you could include a short recording of the issue so that we can better understand what you’re seeing on your side.
I emailed the email you said and they are not helpful at all?
Thanks for sharing the screen recording with us.
Are you comfortable posting your email address or account URL?
We can then pull up the correspondence with the support team on our side and take a closer look.
I have the same issue, the boards have become slower. Multiple of my colleagues are requesting to switch to Excel, since monday.com has become unusable.
I have also sent a lot of feedback to you Support Team when this feature was still in beta testing on June 24th. The Support Team thanked me for the feedback, but none of it was taken into account before releasing this feature and making it impossible to revert.
What is the point of beta testing if the feedback is not considered before the release into production?
The support team does pass all feedback on to our product team, who will then review all the feedback and make updates accordingly. They do this based on the most requested updates or changes but unfortunately we can’t implement every piece of feedback or feature suggestion that we receive.
In regards to the performance issues you’re experiencing, I’d love to have the support team take another look at this now that the new experience is out of beta. Would you mind shooting them another email? You can reach them at firstname.lastname@example.org
We’d love to dig deeper into this with you.