Hi, I want to solve an issue with our ticketing system.
Our users add IT tickets through a Monday form or with an email to a specific mail address.
When we receive the email I am not able to add to the created task in a column the sender’s mail address and the attachments if the email has one or more.
To confirm, you are unable to add files and the email address to the appropriate columns when the items are created via email? Or after the items are created?
It sounds like this might be worth having our support team take a look at so we can figure out what is going wrong here or if this is expected behavior based on the workflow you have set up.
Can you send us an email or chat here with a screen recording of the behavior in action?
For example, record your screen while you submit a test form and a test email to the specific mail address. Then, show your board and how the items appear and which columns are filled after receiving the form and email.
You can use loom.com to record a screen recording video for free.
Looking forward to hearing from you and getting this resolved ASAP!
I dont get it how some basics features are missing:
to be able to get senders email in column so when we cant to contact it auto-fill can happen
to have simple reply button in task without starting new email conversation (new email thread)
I simply do not get how Product Owner/Customer satisfaction team do not see need for such a basic feature which could get much more new customer because it could replace Attlasion service desk and many other tools from competitors. We currently have so many useless widgets and stuff and still missing “reply option” … just crazy.