Description: Currently, when a user triggers the rating popup and then navigates away without submitting, they must wait 24 hours before they can re-invoke the popup. This timeout on render may lead to a suboptimal user experience, as it prevents the user from rating immediately if they were previously distracted or navigated away unintentionally.
Problem Statement:
- Scenario: A user clicks the button to open the rating popup but gets distracted and clicks away. If they want to access the popup again, they have to wait 24 hours.
- Impact: This timeout on rendering may result in frustration or even missed feedback, as users might lose the opportunity to rate within the time they initially intended.
Proposed Solutions:
- Render Flexibility: Allow the rating popup to render any time, applying the timeout only on submission. If the user attempts to submit again within 24 hours, show a message below the stars or make the stars wiggle to indicate submission is not possible yet.
- Visual Feedback on Disabled Submission: Use the current popup functionality with a condition that allows rendering every time but disables the stars or displays a message when the 24-hour cooldown is in effect. This would maintain visual consistency while guiding the user.
- Alternative URL: If the above is unfeasible, consider linking directly to the marketplace with a query parameter for rating submission.
Benefits:
- Enhances UX by preventing frustration with the 24-hour cooldown on popup re-invocation.
- Allows users to re-engage with the popup after being distracted, increasing feedback participation.
- Provides clear visual feedback on when submission is unavailable without restricting rendering.
Thank you for considering this improvement!