In order to sell the item redundancy management function, the function that already existed was removed.

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Jano Nacino
Jano Nacino says:Hi there! Thanks for contacting monday.com. Jano here! Happy to help. :blush:

says:Hello

says:Nice to see you

says:Where can I use the item redundancy management function in the pro plan?


Jano Nacino

Jano Nacino says:Nice to chat with you too! thanks for sending a screenshot, I understand that you need to know how you can use the item redundancy management function. Please give me a moment to review this.

says:Okay, I see.

Jano Nacino

Jano Nacino says:Thanks for patiently waiting, after further reviewing your screenshots, it appears that the manage duplicates is not appearing on the second screenshot.

Jano Nacino says:Will it be okay to transfer you to our specialized team to give you an accurate answer why you’re getting this?

says:Okay, good. Can I get an answer next Monday as soon as possible?

Jano Nacino

Jano Nacino says:They will attend this chat in a bit once I transfer you to them

says:A-ha, :+1:

Jano Nacino

Jano Nacino says:Thanks for confirming, I’ll be transferring this chat now.

Lester Rodriguez

Lester Rodriguez says:Hello there!

Lester Rodriguez says:Thank you for contacting us. This is Lester from monday.com crew and happy to continue the chat! :slightly_smiling_face:

says:Hello

Lester Rodriguez

Lester Rodriguez says:Please give me a moment to read your chat conversation with Jano, Youngseop.

says:yes, I see.

Lester Rodriguez

Lester Rodriguez says:Thank you for waiting! I can see that you would like to know where you can find the Manage Duplicate option. Is that correct?

says:Yes, That’s correct

Lester Rodriguez

Lester Rodriguez says:I would like to let you know that the “Manage duplicates” feature is available on monday sales CRM and allows users to identify and merge duplicate leads.

Lester Rodriguez says:For some reason, manage duplicates will appear in work management, but this feature will be no longer available soon for Work Management.

Lester Rodriguez says:Looking forward to your understanding.

says:Hmm… I don’t understand, please explain in more detail.

Lester Rodriguez

Lester Rodriguez says:“Manage duplicates” feature is available on monday sales CRM. monday Sales CRM is an add on product of monday.

Lester Rodriguez says:I can see that you are using monday Work Management.

Lester Rodriguez says:Please give me a moment.

says:Looking at the context of the article, it is understood that the original function was intentionally removed and sold as a CRM product.

Lester Rodriguez

Lester Rodriguez says:Yes. you are correct.

says:I set up a project to use this function, but if this function is omitted, there will be a lot of risks, time, and cost for future projects…

Lester Rodriguez

Lester Rodriguez says:I really understand your situation and looking forward to your understanding.

Lester Rodriguez says:No worries, I will personally submit a feedback on your behalf.

Lester Rodriguez says:So our Development Team is aware of this.

Lester Rodriguez says:I encourage you to continue sharing your feedback with us to help us improve our platform.

Lester Rodriguez says:Please let me know if there’s anything else I can assist you with!

says:Does that mean you’re going to fix it so that it can be used with my account, not another user?

Lester Rodriguez

Lester Rodriguez says:Although we can’t offer an ETA for you right now on when this change will be done, I assure you that your feedback has been heard and we will continue to do improvements needed to make the platform better for our users.

says:Disabling the feature without telling the user seems to be a factor that makes the platform less trustworthy. Also, if there is no alternative proposal for a similar function, it will not be more reliable.

Lester Rodriguez

Lester Rodriguez says:Thank you for sharing your thoughts.

Lester Rodriguez says:My colleague created a loom video for a workaround for this feature.

Lester Rodriguez says:Here is the link: Loom | Free Screen & Video Recording Software | Loom

Lester Rodriguez says:Please let me know your thoughts.

Hey there! What can we help you with today?